Refund policy

Return & Refund Policy

At Ambrosia Flair, each item is made or sourced with care. As many of our products are custom-made or produced to order, please read our returns policy carefully before purchasing.

Change of Mind

Due to the personalised and made-to-order nature of many of our products, we do not accept returns, exchanges, or refunds for:

Incorrect size selections
Incorrect colour selections
Change of mind
Incorrect information supplied by the customer

Please ensure all order details are correct before completing your purchase.

Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, faulty, defective, or you receive the wrong item, contact us within 30 days of receiving your order so we can assess the issue and resolve it promptly.

To request a replacement or refund, please email sales@ambrosiaflair.com.au and include:

Your order number
A description of the issue
Clear photographs showing the damage, defect, or incorrect item received

Once reviewed, we may offer a replacement, store credit, or refund where appropriate.

Returns

If a return is approved, we will provide instructions on how and where to send your item.

Items returned without prior approval will not be accepted.

Returned items must be:

Unused and in their original condition
In original packaging where possible
Accompanied by proof of purchase

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at sales@ambrosiaflair.com.au.

Lost or Damaged Parcels in Transit

If your parcel is lost or damaged during shipping, please contact us as soon as possible. We will assist you in lodging a claim with the carrier where applicable.

Please retain all packaging materials and damaged goods until the claim process has been completed.